Not sure how big one of our products is? Or what our shipping options are?
No worries, we have collated some of our most frequently asked questions below, and if those don't answer your question feel free to contact us.

Product FAQs


Melo does not light up when charging

Don’t worry this is normal, on it’s first charge it will take 4/5 seconds to start the cycle and then the lights will expand and contract to show it is charging.

My melo does not turn on?

Due to shipping guidelines, you will need to fully charge before using melo for the 1st time. We suggest at least 4 hrs.

Can you use Melo on normal Qi wireless charging pads?

We suggest you use the either the wireless charger or the USB-C charger that comes with melo.

Do you sell chargers with a US or EU plug too?

No power plug is needed, we ship with a USB-C cable which fits into any USB port.

What is haptic feedback?

Simply, it is technology that stimulates the senses of touch and motion. This allows you to be guided through the breathing exercises, without needing to look at the product.

Can you turn off the light function so melo does not disturb me for sleeping?

Yes, we have allowed users to switch off either the haptic or light function individually to suit your preference

What age is melo designed to be used by?

It has been designed to be used by all ages groups and help with anyone who needs some guidance.

Is melo waterproof?

Melo is splash proof, but not waterproof. So it will be fine if it gets wet, but not if it is submerged in water or another liquid.

What is the size and weight of melo?

The product is 51mm(l)x41.5mm(w)x17.5mm(d).
Melo weighs 28g


What is Cortisol & Serotonin....we investigate

Weighted blankets are thought to stimulate the production of a happy hormone serotonin, Also StudiesTrusted Source show that grounding may help reduce levels of cortisol, a stress hormone, and in addition increase levels of melatonin, the hormone that helps you sleep. This may help improve overall sleep quality.

By using a weighted blanket it may help ground your body during sleep by pushing it downwards. This process, known as “earthing” or “grounding,” possibly having a deeply calming effect.

What can I do to prolong the life of the blanket?

Try not to wash it too much and keep it clean and fresh in our drawstring bag when you are not using it.

Should I machine or hand wash?

The outer minky cover can go in the machine but remember to wash separately where possible to reduce friction in the machine.

How can I remove a small stain?

Wash in cold or warm water using non-chlorine and gentle detergent and if you are removing stains, rub the stain very gently.

What is Deep Pressure Therapy or Deep Pressure Stimulation?

Deep Pressure Stimulation (DPS) acts similar to a gentle squeeze or hug that relaxes the nervous system.

Done correctly, this therapy triggers a chain reaction in the body that produces melatonin (sleep hormone) and serotonin (happy feeling) giving you a sense of calm and peace.

How often do I need to wash Blyss?

The outer cover an be washing as often as you like, we recommend cleaning the weighted blanket every few months

What sizes does blyss come in?

The blyss weighted blanket comes in 2 sizes to best fit a range of people.


180x120cm / 72x48in

5.4kg / 12lb


200x150cm / 60x80in

6.8kg / 15lb

We always suggest you do not share a blanket as different people might like different weights


Is it easy to change the filter

Yes..takes a few minutes. click here to see our video.

  • Turn Fjord around the other way
  • Unscrew the base plate
  • Gently pull out the old filter and out in the rubbish
  • Unwrap the new one and re-position back
  • Screw on the base..and you're done!
How can I order a replacement filter?

Simple, just give us a shout at info@theawellbeing.com or register here for a 2nd years guarantee and 50% off your 1st replacement filter.

Click here to buy.

How long does the filter last?

We recommend changing the filter every 6 months depending on the amount of use.


Is the pouch safe and what is it made of?

It consists of natural clay, glycerine, and water which makes it good for the environment and also re-usable time & time again.

Download full specification here

Using the adjustable band-Size Guide

Choose either the S-M or L-XL band based on your waist size (see below guidelines for reference)

Take the band and feed it through one of the side openings of Eazz until it comes out the other end.

Both bands are fully adjustable and below are our guidelines:

S-M / 25-43 inches / 65-110cm

L-M / 33-51 inches / 85-130cm

Is Eazz washable?

The outer cover is machine washable at 30 degrees, we recommend you allow it to dry naturally.

Can you leave the pouch in the freezer overnight?

We don't recommend this and suggest you put it in the freezer for a maximum of 3 hours with a minimum of 90mins

How long do you heat the clay pouch for?

You can heat via a microwave or pop it on the hob, our recommended times are below.


1000w - 1min 20sec

900w - 1min 30sec

850w - 1min 40secc


3min MAX


Ia it truely portable?

Yes, that was important for us..it has a range of 10metres so you can use it anyway(well nearly!)

How long does the rechargable battery last?

From our tests, you can enjoy music on the go for 12 hours at 50% volume.

How many sounds does it have?

It has 20 built in sounds ranging from a running stream to white and pink noise.

Is Lull rechargable?

Yes, you can use it either pugged in or take it with you...full portable.

Service FAQs

Shipping & Returns

Do you ship outside of the UK?

Yes, we offer worldwide shipping, which gets calculated at checkout.


Where can I share my affiliate link?

Anywhere you like! Be it Facebook, Facebook Ads, Instagram, Twitter, TikTok, blog or even a flyer.

As long as the link has your custom affiliate tag, there is no restrictions as to where you can post your affiliate link to drive traffic to our store.

If your question hasn't been answered yet feel free to get in contact with us.