FAQs

Not sure how big one of our products is? Or what our shipping options are?
No worries, we have collated some of our most frequently asked questions below, and if those don't answer your question feel free to contact us.

Product FAQs

melo

Melo does not light up when charging

Don’t worry this is normal, on it’s first charge it will take 4/5 seconds to start the cycle and then the lights will expand and contract to show it is charging.

My melo does not turn on?

Due to shipping guidelines, you will need to fully charge before using melo for the 1st time. We suggest at least 4 hrs.

Can you use Melo on normal Qi wireless charging pads?

We suggest you use the either the wireless charger or the USB-C charger that comes with melo.

Do you sell chargers with a US or EU plug too?

No power plug is needed, we ship with a USB-C cable which fits into any USB port.

What is haptic feedback?

Simply, it is technology that stimulates the senses of touch and motion. This allows you to be guided through the breathing exercises, without needing to look at the product.

Can you turn off the light function so melo does not disturb me for sleeping?

Yes, we have allowed users to switch off either the haptic or light function individually to suit your preference

What age is melo designed to be used by?

It has been designed to be used by all ages groups and help with anyone who needs some guidance.

Is melo waterproof?

Melo is splash proof, but not waterproof. So it will be fine if it gets wet, but not if it is submerged in water or another liquid.

What is the size and weight of melo?

The product is 51mm(l)x41.5mm(w)x17.5mm(d).
Melo weighs 28g

blyss

What is Cortisol & Serotonin....we investigate

Weighted blankets are thought to stimulate the production of a happy hormone serotonin, Also StudiesTrusted Source show that grounding may help reduce levels of cortisol, a stress hormone, and in addition increase levels of melatonin, the hormone that helps you sleep. This may help improve overall sleep quality.

By using a weighted blanket it may help ground your body during sleep by pushing it downwards. This process, known as “earthing” or “grounding,” possibly having a deeply calming effect.

What can I do to prolong the life of the blanket?

Try not to wash it too much and keep it clean and fresh in our drawstring bag when you are not using it.

Should I machine or hand wash?

The outer minky cover can go in the machine but remember to wash separately where possible to reduce friction in the machine.

How can I remove a small stain?

Wash in cold or warm water using non-chlorine and gentle detergent and if you are removing stains, rub the stain very gently.

What is Deep Pressure Therapy or Deep Pressure Stimulation?

Deep Pressure Stimulation (DPS) acts similar to a gentle squeeze or hug that relaxes the nervous system.

Done correctly, this therapy triggers a chain reaction in the body that produces melatonin (sleep hormone) and serotonin (happy feeling) giving you a sense of calm and peace.

How often do I need to wash Blyss?

The outer cover an be washing as often as you like, we recommend cleaning the weighted blanket every few months

What sizes does blyss come in?

The blyss weighted blanket comes in 2 sizes to best fit a range of people.

Single:

180x120cm / 72x48in

5.4kg / 12lb

Large:

200x150cm / 60x80in

6.8kg / 15lb

We always suggest you do not share a blanket as different people might like different weights

Service FAQs

Shipping & Returns

Do you ship outside of the UK?

Yes, we offer worldwide shipping, which gets calculated at checkout.

General

Where can I share my affiliate link?

Anywhere you like! Be it Facebook, Facebook Ads, Instagram, Twitter, TikTok, blog or even a flyer.

As long as the link has your custom affiliate tag, there is no restrictions as to where you can post your affiliate link to drive traffic to our store.

If your question hasn't been answered yet feel free to get in contact with us.