After your purchase, you will receive an email at the delivery address you provided confirming your order.
Once we have shipped your order, you will receive a second email with shipping information with your tracking details.
We will ship depending on your choice of shipping at checkout.
(the above timescales are for guidance purposes only, at some busy times delays are possible)
We make every effort to make sure all documentation is correct before shipping. The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United Kingdom may be subject to import taxes, customs duties and fees levied by the destination country.
The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Customs policies vary widely from country to country; you should contact your local customs office for more information.
When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
It is our mission to make products that are as unique and wonderful as you. If after using our products you are not happy, we genuinely want to hear from you so we can make it better!
Simply reach out to us at firstname.lastname@example.org with the details of your concern within 30 days of your order and we'll do our best to address your needs!
If for some reason we are unable help you with the issue, we can process a full refund.
Any returned item must be in its original condition, and all products need to be inside. Once your return is received and inspected, we will notify you of the situation.
Upon approval, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Please allow for a period of up to 14 days for us to process the refund.
To return your product for refund, you will be responsible for paying for your own shipping costs. Original shipping costs of the goods sent are also non-refundable.
If you would like to return your product, please contact us at email@example.com and we will reply quickly and walk you through the returns process.
For your own peace of mind, you should consider using a trackable shipping service. Unfortunately, we do not guarantee that we will receive your returned item.
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